{"id":21110,"date":"2024-07-24T10:05:36","date_gmt":"2024-07-24T08:05:36","guid":{"rendered":"https:\/\/allopicnic.com\/?post_type=faq&p=21110"},"modified":"2024-07-24T10:30:07","modified_gmt":"2024-07-24T08:30:07","slug":"absence-retard-lors-de-la-livraison","status":"publish","type":"faq","link":"https:\/\/allopicnic.com\/en\/faq\/absence-retard-lors-de-la-livraison\/","title":{"rendered":"Absence\/retard lors de la livraison"},"content":{"rendered":"\n

Si vous constatez que le cr\u00e9neau de livraison initialement r\u00e9serv\u00e9 ne peut plus \u00eatre respect\u00e9, nous vous prions de modifier votre commande directement dans votre espace client. Si vous constatez un risque de retard moins de 5 jours avant la livraison et que vous ne pouvez plus le modifier dans votre espace, merci de nous en informer d\u00e8s que possible afin que nous puissions reprogrammer la livraison en fonction des disponibilit\u00e9s du planning.<\/p>\n\n\n\n

En cas de retard le jour J :<\/strong>
Notre \u00e9quipe de livraison suit un planning pr\u00e9cis et tout retard peut avoir un impact sur les livraisons suivantes. Par cons\u00e9quent, si vous n’\u00eates pas pr\u00e9sent \u00e0 l’heure convenue, votre commande peut \u00eatre annul\u00e9e sans possibilit\u00e9 de remboursement.<\/p>\n\n\n\n

Temps d’attente factur\u00e9 :<\/strong>
Cependant, et uniquement si les circonstances le permettent, nous demanderons \u00e0 notre livreur de patienter, moyennant une facturation de 20\u20ac TTC par tranche de 15 minutes. Veuillez noter que cette tranche se d\u00e9clenche d\u00e8s la premi\u00e8re minute de retard. Par exemple, pour une livraison pr\u00e9vue entre 08:30 et 08:45, la premi\u00e8re tranche de 15 minutes commencera \u00e0 08:46, la deuxi\u00e8me \u00e0 09:01, etc.<\/p>\n\n\n\n

Nous faisons tout notre possible pour garantir des livraisons \u00e0 l’heure pr\u00e9vue et avons respect\u00e9 98,67% des cr\u00e9neaux sur les 12 derniers mois, malgr\u00e9 les d\u00e9fis de circulation dans la r\u00e9gion parisienne. Nous vous remercions de veiller \u00e0 ce que les charg\u00e9s de retrait respectent bien les cr\u00e9neaux, afin de nous permettre de continuer \u00e0 vous fournir un service fiable.<\/p>\n","protected":false},"template":"","faq-cat":[231],"class_list":["post-21110","faq","type-faq","status-publish","hentry","faq-cat-livraison"],"yoast_head":"\nAbsence\/retard lors de la livraison - ALLOPICNIC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/allopicnic.com\/en\/faq\/absence-retard-lors-de-la-livraison\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Absence\/retard lors de la livraison - ALLOPICNIC\" \/>\n<meta property=\"og:description\" content=\"Si vous constatez que le cr\u00e9neau de livraison initialement r\u00e9serv\u00e9 ne peut plus \u00eatre respect\u00e9, nous vous prions de modifier...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/allopicnic.com\/en\/faq\/absence-retard-lors-de-la-livraison\/\" \/>\n<meta property=\"og:site_name\" content=\"ALLOPICNIC\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-24T08:30:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/allopicnic.com\/wp-content\/uploads\/2024\/11\/Les-paniers-repas-de-groupes.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/allopicnic.com\\\/en\\\/faq\\\/absence-retard-lors-de-la-livraison\\\/\",\"url\":\"https:\\\/\\\/allopicnic.com\\\/en\\\/faq\\\/absence-retard-lors-de-la-livraison\\\/\",\"name\":\"Absence\\\/retard lors de la livraison - 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